Privacy Policy
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, payment details(including credit card information), comments, feedback, product reviews, recommendations, and email address. Your personal information and payment details will be used for the specific reasons stated above only.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
You agree to receive from time to time promotional messages and materials from us, by email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email and text messages.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Terms of Use
This website is owned and operated by www.thesabrosochai.com, Sabroso Chai, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us.
This website offers visitors loose leaf teas and tisane, products and ways to make drinks. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
n order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When you visit our website, you agree to be responsible for the contents of any submissions, and should never for any reasons: (i)submit material that contents obscene, defamatory, unlawful, abusive, or otherwise injuries third parties. (ii)submit any form of "spams" such as chain emails and viruses to name few. (iii)submit any fake information for your own benefits. (iv)submit any racist comments in our website or to any third parties. We reserve the right to serve you as a customer if you fail to complain with any of our Terms of Use above.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged at the time to check-out to your payment method.
Copyright, Trademarks, and Service Marks
This website and all materials are protected by Copyright, Trademarks and/or other Intellectual Property owned by Sabroso Chai or by other parties that have licensed their materials with Sabroso Chai. Saying this, you can't reproduce, use or redistribute any materials without the written express consent.
We blend and manage all our product carefully and diligent, however we know things always happen.
For any undamaged product, simply contact us and return it with its included accessories and packaging within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method, without the shipping fee. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for returning: tea infuser and tea mug.
For any open products that you're not satisfy, we would issue a full price refund without the shipping fee. You would have to contact us within 14 days of the date you receive the product.
Contact us at: elizabeths@thesabrosochai.com
Please do not send any items unless you have receive an answer. Also, give us three days to response properly about your inquiry.
Shipping Policy
We will process your order as soon as we receive. Allows 3-5 days for your product to be shipped. We're not responsible for items not delivery due to wrong address or misinformation.
Sabroso Chai is not responsible for items stole or damage after delivery to the right address.
We won't refund shipping fees unless previously agree with it. If your item is returned to us due to undeliverable, you will be refund the full price without the shipping fee. If you'd like to re-order, we'll need a new order and new address in order to proceed. USPS might not be able to delivery again to the same address.
We use USPS and occasionally UPS and/or Fedex for all our packaging. We don't offer express shipping, but if you have a special request please don't hesitate to contact us:
Sabroso Chai is not responsible for any delays due to holidays, weather, mechanical failure and/or other things beyond our control.